FAQ- Mobile Banking

Published On: December 24, 2016

[esaf-accordion] [esaf-accordion-item title=" What is the Mobile Banking application of ESAF SFB called?"] The Mobile Banking application of ESAF is called 'ESAF Bank Mobile Banking Application'. [/esaf-accordion-item] [esaf-accordion-item title="What are the services one can avail using ESAF SFB Mobile Banking application?"] ESAF SFB Mobile Banking application allows you the convenience of 24x7, on the move banking through your mobile phone. You can check your balance, transfer funds to accounts, start terms deposits, hotlist Debit Card, stop cheque payment and many more Banking Services. [/esaf-accordion-item] [esaf-accordion-item title="Are there any charges for using ESAF SFB Mobile Banking service or for doing transactions?"] There are no additional charges for accessing various services using Mobile Banking. For transactional charges, Please click on the link “Schedule of charges”. https://www.esaf.bank.in/schedule-of-charges/ Data/SMS usage charges may be applicable as per your service provider. [/esaf-accordion-item] [esaf-accordion-item title="How do I avail ESAF SFB Mobile Banking services?"] Download the ESAF SFB Mobile Banking app from Play store (For Android users) - //play.google.com/store/apps/details?id=com.esaf.mobileBanking or App Store (for iOS users) - //apps.apple.com/in/app/esaf-bank/id1223831586 Your mobile number should be registered with ESAF SFB for availing the Mobile Banking services. If you have not yet registered your mobile number, kindly visit your nearest ESAF SFB Branch to register your mobile number. You also need to have a GPRS enabled mobile device. [/esaf-accordion-item] [esaf-accordion-item title=" Is ESAF SFB Mobile Banking available for Non-Resident Indian customers?"] ESAF SFB Mobile Banking services are available for Non-Resident Indian customers. However, your mobile number needs to be registered with the bank for availing the Mobile Banking services. [/esaf-accordion-item] [esaf-accordion-item title="How do I download ESAF SFB Mobile Banking application?"] Download the ESAF SFB Mobile Banking app from Play store (For Android users) - //play.google.com/store/apps/details?id=com.esaf.mobileBankingor App Store (for iOS users) - //apps.apple.com/in/app/esaf-bank/id1223831586 [/esaf-accordion-item] [esaf-accordion-item title=" What all mobile operating systems are supported by ESAF SFB Mobile Banking?"] Android and iOS [/esaf-accordion-item] [esaf-accordion-item title="What is the login and authentication mechanism in Mobile Banking?"] You can login to Mobile Banking app using a 6-digit numeric pin of your choice. To authenticate your transaction, please use the One-Time Password (OTP) sent to your registered mobile number. [/esaf-accordion-item] [esaf-accordion-item title="What is the new transaction and service related features in ESAF SFB Mobile Banking?"] The Mobile Banking facility of ESAF SFB offers a wide array of services spanning transactions, enquiries, service requests and value-added services. ESAF SFB believes in providing best in class self-service experience to its esteemed customers. Financial Services

• Fund transfer between your own accounts, third party accounts within ESAF SFB and other banks using IMPS, NEFT and RTGS services. IMPS transfers are real time and available 24×7, transfer using NEFT and RTGS are according to clearing hours defined by RBI and NPCI.
• Add or delete beneficiary for fund transfer, both within ESAF SFB and other banks.
• Generate or cancel MMID for sending and receiving of funds.
• Real time opening of term deposits, both Fixed and Recurring Deposits.
• Availing other financial products like Saving and Current accounts, loans etc.
• Availing investment related products like Insurance, Mutual Fund, Pension etc.

[/esaf-accordion-item] [esaf-accordion-item title=" Can I use this app on tablets?"] Yes. [/esaf-accordion-item] [esaf-accordion-item title=" Can I register on more than one mobile device?"] Yes. Make sure your mobile device in which you want to register the application contains the active SIM with the registered mobile number with the bank. [/esaf-accordion-item] [esaf-accordion-item title=" If I re-install the app on my existing or a new phone, should I register again?"] Yes. [/esaf-accordion-item] [esaf-accordion-item title="I am an existing ESAF SFB Mobile Banking user, how will I upgrade to new ESAF SFB Mobile Banking app?"] ESAF SFB will be releasing periodic updates of the application on the Google Play store and Apple APP store. You can update the app by visiting the respective stores. You can also uninstall the old version, download and install the updated version of the application. However, we suggest you to update the application as and when the updates are released. [/esaf-accordion-item] [esaf-accordion-item title="What if my mobile number is not registered with bank? Can I still use new ESAF SFB Mobile Banking app?"] No. You cannot register for Mobile Banking without registering your mobile number with the bank. You can register your mobile by visiting your nearest ESAF SFB branch. [/esaf-accordion-item] [esaf-accordion-item title="If I forgot my login pin. What should I do?"] Click on the “forgot MPIN” option. Provide your Debit Card or Internet Banking credentials to reset the login pin. [/esaf-accordion-item] [esaf-accordion-item title="I have not registered for Internet Banking. Can I still use ESAF SFB Mobile Banking?"] Yes, you can register and use Mobile Banking even if you have not registered for Internet Banking. Please use your Debit Card and pin credentials to generate login pin. Please note that your mobile number needs to be registered for the account for you to avail Mobile Banking services. [/esaf-accordion-item] [esaf-accordion-item title="Can I use Mobile Banking to transfer funds to beneficiaries already registered through Internet Banking?"] Yes, you can access the payees registered through Internet Banking and transfer funds to them using Mobile Banking. [/esaf-accordion-item] [esaf-accordion-item title="Can I add beneficiaries for fund transfer using Mobile Banking?"] Yes, you can use Mobile Banking to add beneficiaries for own bank as well as other banks for funds transfer. [/esaf-accordion-item] [esaf-accordion-item title="Is there synchronization of beneficiaries registered through Internet Banking and Mobile Banking?"] Yes, ESAF SFB Internet Banking and Mobile Banking solutions synchronize the beneficiaries registered though both Internet Banking and Mobile Banking. This is to provide seamless banking experience to the esteemed ESAF SFB customers, irrespective of the channels used. [/esaf-accordion-item] [esaf-accordion-item title="I do not know the IFSC code of the beneficiary, can I transfer funds through Mobile Banking?"] No. IFSC code of the other bank beneficiary should be known to add them as beneficiary for transfer of funds. [/esaf-accordion-item] [esaf-accordion-item title="What are the fund transfer facilities available in Mobile Banking?"] You can transfer funds to your own account and third-party accounts using IMPS/NEFT/RTGS services. Transfers within ESAF SFB are instant and beneficiary account get credited real time. Fund transfer using IMPS facility to third party, other bank accounts are also real time. Fund transfer using NEFT/RTGS facility to third party, other bank accounts are according to settlement cycle and timeline defined by RBI and NPCI. [/esaf-accordion-item] [esaf-accordion-item title="Is there any facility through which I can do fund transfer at any time of the day?"] ESAF SFB provided IMPS/NEFT/RTGS facility for the Mobile Banking customer which can be utilized for transferring funds 24x7 to account of another bank beneficiary. [/esaf-accordion-item] [esaf-accordion-item title="How do I register a beneficiary for fund transfer?"] Login to Mobile Banking App Go to 'Transfers tab' Select 'Manage Beneficiaries' Choose Add Beneficiary within Bank tab to add ESAF SFB customer as beneficiary or Choose Add Beneficiary different Bank tab to add other Bank customer as beneficiary Fill in the account number and name of the beneficiary as per the account An OTP will be sent to your registered mobile number with ESAF SFB. The same needs to be provided for beneficiary confirmation. Fund transfer can then be initiated to the registered beneficiary after the cooling off period. Fill in the account number and name of the beneficiary as per the account An OTP will be sent to your registered mobile number with ESAF SFB. The same needs to be provided for beneficiary confirmation. Fund transfer can then be initiated to the registered beneficiary after the cooling off period. [/esaf-accordion-item] [esaf-accordion-item title="Can I change my transaction limits in POS/Ecom/ATM?"] Yes, you can modify up to a maximum limit set against each channel in the E-Lock facility available in Mobile Banking [/esaf-accordion-item] [esaf-accordion-item title="I lost my mobile phone on which ESAF SFB Mobile Banking was registered, what should I do to avoid any misuse?"] Please call our Customer care 1-800-103-3723 / 080-4644-3723 to disable the application on your lost device. [/esaf-accordion-item] [esaf-accordion-item title="What should I do if I change my mobile number?"] Update your new mobile number with the bank. This is essential for availing the Mobile Banking services. You can register/ update your new number by visiting your nearest ESAF SFB branch. [/esaf-accordion-item] [/esaf-accordion]