USSD Banking – ESAF Small Finance Bank

USSD Banking

USSD BANKING FAQ’s
USSD BANKING

ESAF SFB offers USSD banking service provided by National Payment Corporation of India (NPCI) to offer a gamut of financial services that can be accessed without GPRS connectivity on featured phones. Customers can access the mobile banking menu by dialing the short code *99*# from their mobile phone and select ESAF SFB to avail various services offered by ESAF SFB by following the steps prompted on their screen.

Services offered under USSD Banking

  • Balance enquiry.
  • Mini Statement.
  • Fund Transfer - Using Mobile No. & MMID.
  • Fund Transfer - Using Account No. & IFSC.
  • Know MMID.
  • Generate and Change MPIN.

Please note, for completing fund transfer using USSD, customers need to generate an MPIN for transaction authentication.

  • Balance enquiry using USSD:
    • Dial *99# from your registered mobile number to initiate the USSD session.
    • Please enter the short name of the bank to be confirmed or the first 4 letters of the IFSC code to be confirmed.
    • After entering valid IFSC code or short name, a menu will appear with different options of available services.
    • Enter 1 for balance inquiry and submit.
    • A confirmation screen will appear displaying the available balance.
  • Mini Statement using USSD:
    • Dial *99# from your mobile handset.
    • Please enter the short name of the bank to be confirmed or the first 4 letters of the IFSC code to be confirmed.
    • After entering valid IFSC code or short name, a menu will appear with different options of available services.
    • Enter 2 for mini statement and submit.
    • A confirmation screen will appear showing the mini statement.
  • M-Pin generation: To reiterate, MPIN is an additional security feature for financial transactions. This is a onetime activity required till the need for changing the MPIN. The complete process flow to generate and change MPIN is as follows:
    • Dial *99# from your mobile handset.
    • Please enter the short name of the bank to be confirmed or the first 4 letters of the IFSC code to be confirmed.
    • After entering valid IFSC code or short name a menu will appear with different options of available services.
    • Enter 5 for MPIN services.
    • Enter 1 for MPIN generation.
    • Please choose and enter a four digit number of preference for MPIN. Please re-enter the same four digit number separated by space to confirm.
    • Please enter the last 6 digits of card number followed by a space and then the expiry date of the card in MMYY format.
    • A screen will appear showing the confirmation.
  • Please follow the following process in the event of updating MPIN.
    • Dial *99# from your mobile handset.
    • Please enter the short name of the bank ­­­to be confirmed or the first 4 letters of IFSC code to be confirmed.
    • After entering valid IFS code or short name, menu will appear with different options of available services enabled for your bank.
    • Enter 5 for MPIN.
    • Enter 2 for changing MPIN.
    • Enter old MPIN.
    • Enter new MPIN.
    • Re-enter new MPIN.
    • A screen will appear showing the confirmation.

  • MMID retrieval:

    • Using this service, the customer can know the MMID allotted to them by ESAF SFB. The complete
    • Dial *99# from your mobile handset.
    • Please enter the short name of the bank ­­­to be confirmed or the first 4 letters of IFSC code to be confirmed.
    • After entering valid IFS code or short name, menu will appear with different options of available services.
    • Enter 6 to know your MMID.
    • A confirmation screen will appear displaying MMID linked to your account.

Fund transfer using IFSC and account number:

  • The USSD services can be used by customers for transferring funds using IFSC and Account number of the beneficiary. The complete process is as follows.
    • Dial *99# from your mobile handset.
    • Please enter the short name of the bank ­­­to be confirmed or the first 4 letters of IFSC code to be confirmed.
    • After entering valid IFSC code or short name, a menu will appear with different options of available services.
    • Enter 4 for funds transferring using IFSC and account number.
    • In the Subsequent screen, please enter the beneficiary IFSC code, beneficiary account number, amount with remarks (optional).
    • Please enter MPIN.
    • A screen will appear showing confirmation of whether the transaction was successful or not.

    Fund transfer using mobile number and MMID:

    • The USSD services can be used by customers for transferring funds using IFSC and Account number of the beneficiary. The complete process is as follows.
    • Dial *99# from your mobile handset.
    • Please enter the short name of the bank ­­­to be confirmed or the first 4 letters of IFSC code to be confirmed.
    • After entering valid IFSC code or short name, a menu will appear with different options of available services.
    • Enter 3 for transferring funds using mobile number and MMID.
    • In the Subsequent screens, please enter the beneficiary mobile number, MMID, amount with remarks (optional).
    • Please enter MPIN.
    • A screen will appear showing the confirmation.

Some of the important information with regards to USSD banking are the following:

  • The USSD services can be availed only from the registered mobile number.
  • USSD banking does not require data or internet connection (GPRS) and can be availed anytime.
  • The USSD banking services are accessible from GSM mobile phones only and not on CDMA Phones.
  • The daily limit for financial transactions using USSD banking is to be decided
  • ESAF SFB does not levy any charges for USSD Banking. However, the telecom service provider might charge up to Rs 1.5 per USSD session.
  • The USSD banking services are available to customers using the mobile network of Aircel, Airtel, BSNL, IDEA, MTNL, Reliance, TATA, Uninor, Vodafone and Videocon.

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