Customer Care
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ESAF Mithra is built with a strong focus on financial inclusion and digital accessibility. Tailored for Micro Banking customers, the app offers real-time access to loan accounts, digital payment options, loan application tracking, service request features, and a branch locator.
With its intuitive and user-friendly interface, ESAF Mithra brings greater transparency, efficiency, and convenience, while strengthening the bond between customers and the Bank.
Experience Seamless Financial Management
View all your loan, savings, and fixed deposit accounts in one convenient place, with instant access to balances, repayment schedules, and statements- anytime, anywhere.
Make instant, secure digital loan repayments with immediate confirmation
Stay updated on your loan application with real-time tracking and notifications throughout the entire approval process.
Find the nearest branch with ease and access contact details of the Branch Manager and Relationship Officers for personalised support.
Raise service requests or concerns directly through the app and receive prompt assistance from our dedicated customer support team.
Designed for easy navigation in multiple languages, offering a smooth experience for every user—regardless of their technical expertise.