Our customer service executives are here to help you with enquiries related to banking. Please feel free to contact us any time, using any of the following methods, to know more about us.

Contact centre

• • 1-800-103-3723 which is (1-800-103 - ESAF) - Toll free
  • 080-45520100 - Paid line for NRI customers

Bank dials customers through the following numbers (outbound)

• Service/ Transactional calls number - 1600108723, 1600409289
• Promotional/ Marketing calls number: - 1408893723, 1409763723

Email us

• customercare@esafbank.com

SMS banking

• 80860-77575

Missed call banking

To know your account balance or get your mini statement all you have to do is give us a missed call. It’s as simple as that.

• 85928-66639 which is (85928-MONEY) - For knowing A/C balance
• 85938-66639 which is (85938-MONEY) - For getting mini statement

Complaints and feedback form

Please click here to fill the complaints/feedback form
You will receive an immediate response.

Banking Service for Customers with Disabilities - Nodal Officer details at Head Office Level

Dr Rekha U Menon
Principal Nodal Officer
ESAF Small Finance Bank.
ESAF Bhavan, Mannuthy, Thrissur-680651
Email: principalnodalofficer@esafbank.com
Phone No: 8589001933 (9 AM to 5:30 PM on banking working days)