An account is classified as inoperative if there are no customer-induced transactions for a continuous period of 24 months.

Customer-induced financial and non financial transactions such as deposits, withdrawals, transfers, nominee change, address change, mobile number change, MB login etc are considered. System-generated transactions like interest credits or service charges are treated as bank induced transactions.

Yes, customers are generally informed through SMS prior to classification, encouraging them to operate the account.

Debit transactions will be restricted

Yes. Your funds remain safe and continue to earn applicable interest (if it is an interest-bearing account).

You may reactivate your account by:

• Submit inoperative cum rekyc updation form along with KYC documents at the nearest branch.

NIL Charges for reactivation.

Yes, interest will continue to be credited as per the applicable rate, provided the account type is interest-bearing.

Yes. customer can submit an account closure request after completing necessary verification.

If the account remains inoperative for a prolonged period (10 years and above), it may be classified under unclaimed deposits as per regulatory guidelines.

• Perform at least one customer-induced transaction within 24 months
• Keep contact details updated to receive alerts
• Monitor account activity periodically

Yes, KYC updation is required as part of due diligence before reactivation, depending on the account status.