Mobile Banking carries inherent risks like malware, phishing, and unauthorized access via lost devices or unsafe Wi-Fi. Protect your account by following these essential practices to ensure your digital safety.
Essential Security Practices
📲 Download Only Official Apps: Install ESAF’s Mobile Banking app only from official app stores. Avoid third-party APKs or unsolicited links.
🔄 Keep Your Phone Updated: Update your device OS and the banking app regularly to ensure the latest security patches.
🔐 Protect Your Credentials: Use strong MPINs, passwords, and user IDs. Never reuse passwords across different apps.
🧬 Enable Biometrics & Two-Factor Authentication: Turn on fingerprint/Face ID and multi-factor authentication to add an extra security layer.
🛡️ Use a Secure Device: Install trusted security apps that block malware, phishing, and suspicious activity.
⚖️ App Permissions: Periodically check and revoke unnecessary permissions.
🌐 Avoid Public Wi-Fi: Do not use unsecured Wi-Fi for banking. If unavoidable, connect using a trusted VPN.
🎣 Watch for Phishing: Do not click on unknown SMS/email links. Always verify the sender before sharing information.
📊 Monitor Account: Ensure SMS/email alerts are enabled and check for unusual transactions regularly.
🚨 If You Suspect a Security Breach
Change Passwords: Update all banking credentials immediately.
Inform the Bank: Contact us at once to secure your account.
Sanitize Device: Run a security scan or perform a factory reset if needed.
Revoke Access: Check and remove any suspicious app permissions.
By using the website you accept and agree to be bound by the terms mentioned in the website policy available here.
If you do not agree to these terms, please refrain from using the website.
Customer Care
1-800-103-3723 / 080-4552-0100
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